Privacy Policy
This page is maintained by Zest Insurance Agency to answer common privacy questions about our services. Last updated: June 2026.
1. Information We Collect
We collect information necessary to provide insurance agency services, including:
- Personal identification details (name, ID number, date of birth)
- Contact information (phone, email, postal address)
- Vehicle and asset details for motor and property insurance
- Employment and income information for risk assessment
- Claims history and incident reports
2. How We Use Your Information
Your information is used strictly for insurance-related purposes:
- Obtaining competitive insurance quotes from underwriters
- Processing insurance applications and policy renewals
- Managing claims and communicating with insurers on your behalf
- Regulatory compliance with the Insurance Regulatory Authority (IRA) Kenya
- Fraud prevention and risk assessment
3. Data Sharing & Third Parties
We share your data only with registered Kenyan insurance underwriters (such as Jubilee, APA, Britam, CIC, and others) for the sole purpose of securing coverage. We do not sell your personal information to marketing companies or unrelated third parties. All underwriter partners are regulated by the IRA Kenya.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. This includes secure storage, access controls, and staff training on data protection.
5. Your Rights
Under Kenyan data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data where legally permissible
- Object to certain processing activities
- Withdraw consent for marketing communications
6. Cookies & Analytics
Our website may use essential cookies for functionality and analytics cookies to understand visitor behavior. You can manage cookie preferences through your browser settings. We do not use tracking cookies for advertising purposes.
7. Contact Us
For privacy-related questions or to exercise your rights, please contact us:
- Email: info@zestinsurance.co.ke
- Phone: +254 713 985230 / +254 738 246100
- Address: Miranje Hse, Ruai, Nairobi, Kenya